1. How to sign in (step-by-step)
Open the AmberKey app or visit the official AmberKey web portal. Enter your registered email or username, then your wallet password. If you use a hardware key or browser extension, connect or unlock it and confirm the sign-in within the extension or device.
Important: never enter your recovery phrase on any website or share it with anyone. The only time you should input a recovery phrase is during a controlled restore in the official app on a trusted device.
Desktop login
Use the desktop app for full functionality. Verify the installer and keep the app updated to reduce risks from supply-chain attacks.
Mobile login
Use the official mobile app. Enable device passcodes and biometric unlock for convenient, secure access.
2. Enable Two-Factor Authentication (2FA)
Two-factor authentication significantly reduces the risk of unauthorized access. AmberKey supports authenticator apps (TOTP), hardware security keys (U2F/WebAuthn), and optional SMS. Prefer an authenticator app or hardware key over SMS for stronger security.
Store backup codes offline after enabling 2FA and test that your authenticator generates correct codes before relying solely on it.
3. Recovering access safely
If you lose access to your device or password, use AmberKey’s recovery workflow. During account creation AmberKey prompts you to create a recovery seed — a sequence of words that restores your wallet. Keep this written and stored offline in a secure location. If you lose both password and 2FA, the recovery seed is the last resort to regain funds.
Never photograph or store seeds in cloud services. For critical holdings, consider durable metal backups stored in separate secure locations.
4. Security best practices
Protecting a crypto wallet blends technical safeguards and cautious habits. Always verify you are using the official app or site, check HTTPS and domain names, and keep software up to date. Use strong, unique passwords (a password manager helps), enable full-disk encryption on your devices, and avoid public Wi-Fi when managing funds.
Confirm transaction details on hardware devices or extensions when possible — visual verification of destination addresses helps prevent address-rewrite malware.
5. Common login problems & fixes
If sign-in fails: first check your network connection and browser or app updates. Clear cache or try an incognito window. If your 2FA device is lost, use backup codes or the recovery seed. For hardware key detection issues, reconnect, try another USB port, or update device firmware.
If you suspect a security compromise, move funds to a new wallet as soon as possible and contact official support channels.
6. Advanced tips for power users
Power users can set up multiple accounts, use passphrase-protected derived wallets, or integrate AmberKey with third-party custody tools. For institutional setups, consider multi-signature and hardware security modules for distributed control and additional safety.
Regularly audit connected apps and revoke access tokens you no longer use.